Store Policy

Hydrim™ is committed to customer satisfaction. Please review the following policies regarding purchases, shipping, returns, and refunds.

1. Orders

Orders are typically processed within 1–2 business days. You will receive a confirmation email once your order has been shipped.

2. Shipping

We currently ship within the United States. Shipping costs and estimated delivery times are calculated at checkout based on your location and chosen shipping method.

3. Returns and Refunds

Due to the nature of our products, all sales are final. We do not accept returns or exchanges, and we do not offer refunds unless the item arrives damaged or defective.

If your item arrives damaged, please contact us at support@shophydrim.com within 7 days of receiving your order. Include your order number, a description of the issue, and a clear photo of the damaged item. We will review your request and, if eligible, issue a replacement or refund.

4. Contact

If you have any questions about your order or our policies, please reach out to us at support@shophydrim.com.